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Installation Troubleshooting

FAQ for True Fit's Shopify App

 

If you are strugging to install our Shopify app, place the widget, or load recommendations, please contact True Fit Support. 

 

  • How do I place the True Fit widget?
    • After installing the app, merchants can use our drag-and-drop functionality to place the True Fit widget on the Product Detail Page. Check out our installation video. 
  • I use Shopify 1.0 and do not have the drag-and-drop feature. How do I place the Widget?
  • Where do I find my Client ID?
    • If you are using Shopify 2.0 and require the client ID for your integration, please reach out to support@truefit.com for assistance.
    • If you are using Shopify 1.0 and require the client ID for your integration, this can be found by navigating to the True Fit App, and selecting True Fit Placement.
  • How long does it take for the True Fit widget to appear on my site after implementation?
    • Recommendations will start to populate within 24 hours of adding the True Fit widget. 
  • I have installed the App and placed the widget onto my Product Template. It has been 48 hours, and the widget is not showing. Is there an issue?
    • Recommendations will start to populate within 24 hours of adding the new product styles to the site. If you do not see the True Fit widget after 24 hours, please contact Support. 
  • The True Fit Widget was live on my site, and has now disappeared. Is there an issue?
    • Please try to clear your browsing history or try opening the site in a new, private window. If you are still having issues with the widget rendering, please email support@truefit.com, with direct links to products that are not showing the widget.
  • I added new product styles to my website, and the widget is not showing. Is there something additional I need to do?
    • Recommendations will start to populate within 24 hours of adding the new product styles to the site.
    • If you do not see the True Fit widget after 24 hours, please contact Support. 
    • Please note that True Fit can only provide size recommendations for footwear and apparel items being sold in two or more sizes.